We keep personal data only as long as we need it to run Fluxer, meet legal obligations, resolve disputes, and enforce our rules. Section 7 of our privacy policy covers the main retention periods, and this article adds a few operational ones below.
What we keep while your account is active
Section 7.1 of our privacy policy covers what we keep while your account is active. You can delete most of it yourself or close the account.
A few things people assume we keep, but don't:
- Phone numbers. Section 7.2 of our privacy policy explains the little we keep after phone verification.
- ID documents. We never accept ID to check your age.
- Card numbers. Section 2.1 of our privacy policy explains that full card numbers never reach us.
- Message content for analytics or AI. Section 2.2 of our privacy policy explains how we measure use without reading content, and section 3.1 of our terms rules out training or evaluating AI models on it.
What you can remove yourself
- Individual messages and attachments. Delete them in the app.
- All your messages in bulk. See the data deletion guide.
- Your whole account. See the account deletion guide.
- A specific piece of data. See deleting specific data.
What happens when you delete something
Section 7.3 of our privacy policy explains how long deleted messages, attachments, communities, channels, and accounts take to leave our systems, including inactive accounts.
What we keep longer, and why
Section 7.4 of our privacy policy covers report snapshots, security and usage logs, audit records, and payment records, and section 2.2 covers the security records that last as long as your account. We also keep the following.
- Records of administrative access. Kept as long as accountability, appeals, and review need them.
- Support correspondence. Kept for as long as we need it to handle the request and any follow-up, then deleted on review.
- Anonymized information. Information anonymized so that it can no longer identify you may be kept for service analysis.
Your rights
Section 10 of our privacy policy explains your rights and how to complain to your data protection authority, and section 17 covers California residents.