EU DSA dispute resolution options

This guide explains how EU users covered by the European Union's Digital Services Act (DSA) can exercise certain rights. The DSA only applies to online platforms and specific types of decisions, so not every report or action on Fluxer is eligible for DSA handling.

Reporting illegal content under the DSA

We work hard to remove harmful content and bad actors from Fluxer. The quickest way to report content that breaches our terms of service or community guidelines is through our in-app reporting tools in Fluxer. Certain EU users can also flag illegal content under the DSA through our web form at web.canary.fluxer.app/report.

DSA appeal rights

If the DSA applies to you and you disagree with one of the decisions listed below, you have six months from the date on the violation notice to appeal through our internal appeals process. You can find the appeal link on the notice itself.

The DSA appeals process only applies to decisions based on a finding that the information provided is illegal or breaches our terms of service, such as:

• removing or disabling access to content, or restricting its visibility;
• suspending or terminating access to Fluxer (either in whole or in part);
• suspending or terminating a user's Fluxer account;
• suspending, terminating, or restricting a user's ability to monetise their Fluxer activity.

Out-of-court dispute settlement

You may also have the option to choose an out-of-court settlement body that has been certified by a Digital Services Coordinator in an EU Member State to help resolve a dispute related to any of the decisions listed above. The European Commission maintains a website listing those settlement bodies as they become certified.

Fluxer will cooperate with such a settlement body when required by law, but we aren't bound by the decisions they issue. We also reserve the right not to engage with an out-of-court settlement body if the same dispute (same information and grounds) has already been resolved.