Terms of service

Effective date: 14 August 2026

The short version

These terms are your contract with Fluxer Platform AB and apply when you create an account or use Fluxer.

Your content stays yours. You give us only the permissions needed to run the features you choose, and we never use your content for advertising or AI training, never sell personal data, and never show your content anywhere you did not put it.

You must meet the minimum age where you live, follow the law and our community guidelines, and avoid conduct that harms other people or the service.

Fluxer Plutonium is optional and renews automatically until you cancel. Your mandatory consumer rights always apply, whatever these terms say.

These terms do not change quietly. Every update is published with its effective date and logged, and any change that is adverse to you takes effect only after at least 30 days' notice, with time to export your data and leave if you disagree.

We may moderate content or restrict accounts when reasonably necessary, but affected users are told what was done, why, on what evidence, and how to appeal. Nothing in these terms requires arbitration or takes away collective redress.

Fluxer is a general communication service, not a safety-critical system. We work to keep it reliable but cannot promise uninterrupted or error-free operation.

1. Agreement and eligibility

By creating an account or using Fluxer, you agree to these terms, our privacy policy, and our community guidelines. If you do not agree, do not use Fluxer. Mandatory local law prevails over any conflicting term, and the privacy policy controls where a conflict concerns personal data.

You must meet the minimum age in your country, generally 13 and higher in some places, as listed in our minimum age guide. If you have reached that age but cannot legally agree to these terms on your own, a parent or guardian must review and agree to them for you before you use Fluxer. If you let a minor use your account, you confirm that you are their parent or legal guardian and that you are responsible for what they do on Fluxer.

We work out eligibility from what you tell us and from your approximate location. Some countries demand age-verification methods we do not offer, such as government ID uploads or biometric scans, and access may be restricted there using automated systems such as IP geolocation. If you think a regional restriction is wrong, you can ask for human review, as described in our regional restrictions guide and our privacy policy.

You may not use Fluxer where doing so is unlawful, where sanctions or export controls prohibit it, or after we have terminated your account for breach of these terms, unless we agree in writing that you can return.

These terms cover ordinary consumer, personal, and Community use of the official Fluxer service run by Fluxer Platform AB, meaning its apps, APIs, and websites. Fluxer is open source, and an instance hosted by someone else runs under that operator's own terms. A separate written agreement with us controls only where it expressly says it replaces these terms.

2. Your account and acceptable use

You are responsible for keeping your credentials secure, giving accurate account information, and telling us promptly about suspected unauthorised access through the support route on our company information page. You are not responsible for activity where mandatory law says otherwise, and nothing here limits non-waivable consumer or payment rights concerning unauthorised charges or security incidents. Use a strong, unique password and turn on multi-factor authentication where available.

Your use of Fluxer must comply with these terms, the community guidelines, and applicable law. Among other things, you must not harass or threaten people, violate privacy or intellectual property rights, deceptively impersonate anyone, distribute malware, attempt unauthorised access, facilitate illegal activity, evade safety or moderation systems, manipulate service metrics, scrape data in bulk, send spam, or deliberately interfere with the service. The community guidelines explain these rules in detail.

The free service is meant for communication and Community use. It is not unlimited file storage, a command-and-control channel for harmful systems, a load-testing target, or a resource to overload in ways that degrade the service for others. Good-faith use of Fluxer for its intended purposes is not the target of these rules.

2.1 Availability and changes

Fluxer comes without a service-level agreement, so outages, interruptions, and performance issues can happen. Features may be added, changed, or removed as Fluxer develops, access may differ by region, device, account type, or applicable law, and access may be limited temporarily for maintenance, security, legal, or technical reasons. When a change matters, we give notice where reasonably practicable.

If a change materially and adversely affects a paid feature you have bought, nothing here limits your mandatory consumer rights, including any rights to conformity, repair, replacement, price reduction, cancellation, or refund.

2.2 Unsupported high-risk use

Fluxer is not designed or supported for safety-critical use. You must not use it, or let others use it, as a primary, backup, or failover system for military or defence operations, emergency or first-response dispatch, healthcare or life-sustaining decisions, utilities, energy, water, sanitation, transport, or other critical infrastructure or essential public services, or rely on it anywhere a delay, outage, security failure, or error could reasonably cause death, injury, environmental harm, or material disruption to an essential service.

3. Your content

3.1 Ownership and the permission you give us

You own the content you create and share on Fluxer, and you are responsible for having the rights and permissions needed to share it.

By using a feature that handles content, you give Fluxer a limited, worldwide, non-exclusive, royalty-free licence to host, reproduce, transmit, display, and technically adapt that content, solely as needed to do what you and other authorised users ask for. That covers delivering your messages to their recipients, showing your profile and Community content where you placed it, and technical processing such as compressing, transcoding, or resizing media so it works across devices. We sublicense these rights to our hosting and infrastructure providers only so they can run those features, and they are contractually barred from using your content for their own purposes.

This licence gives us no independent rights over your content. We never use it to train, fine-tune, or evaluate AI or machine learning models, never use it for advertising or behavioural profiling, never mine, analyse, or aggregate it for our own commercial benefit beyond running the service, never sell or license it for anyone else's independent use, never display it in a context other than the one you chose, and never feature it in marketing without your explicit, separate consent. Beyond this, your content may be disclosed only when valid legal process, a court order, or applicable law compels us, with notice to you where the law permits or as soon as any legal prohibition on notifying you ends, or as described in the privacy policy.

The licence ends for particular content when you delete that content, subject to the limited retention periods and legal obligations described in Section 3.3 and the privacy policy. Content that lingers temporarily in disaster recovery copies is not used for any purpose while it remains there.

3.2 Content safety

We run no AI or LLM inference over your messages, files, or calls. The explicit content check uses OpenNSFW2, a small pretrained image classifier running on Fluxer-operated infrastructure with no external classification API. It cannot read text, and its result is used only to apply explicit content preferences and restrict flagged media to users aged 18 or over. Other automated protections work from narrow metadata such as message frequency, link structure, account age, IP reputation, and client details, not from message bodies or file contents. None of these checks trains any AI model on your content. Section 5 of the privacy policy has the full picture.

3.3 Deletion and exports

You can delete content and export your account at any time. Deleted content is removed from active systems within a reasonable period; it may persist in disaster recovery copies for up to 30 days and is not used for any purpose while it remains there. Media attachments are not part of those longer-term copies: after deletion they leave active storage and CDN caches promptly, with at most a short hidden recovery copy kept for up to 24 hours, as the privacy policy describes. The privacy policy covers exact deletion timing and the grace periods for deleted Communities and channels, and our guides cover attachment expiry and account exports. Download anything you want to keep before deleting it.

We may keep specific information after deletion where the law requires it, for example under bookkeeping and tax rules or where we are under a legal duty to preserve evidence, and only to the extent and for as long as that obligation requires.

3.4 Copyright

Send copyright complaints through the copyright route on our company information page. A complaint should identify the protected work, locate the material on Fluxer, explain why the use is unauthorised, confirm that the information given is accurate, and show that you are the rights holder or authorised to act for them. Pseudonymous or representative complaints, for example through a law firm or rights-protection service, are accepted.

We may remove or restrict allegedly infringing material and tell the affected user. The statement of reasons identifies the content acted on, the ground for the action, and the rights holder or category of right concerned, but we do not pass your direct contact details to the affected user unless the law requires it. A counter-notice may be available where the law permits, and repeated infringement can lead to account termination.

4. Paid services

4.1 Payments and renewal

By providing a payment method, you authorise Fluxer and our payment provider, Stripe, to charge it for purchases, recurring fees, and applicable taxes, and you confirm you are entitled to use it. Stripe handles the full card details, as the privacy policy describes. Taxes, fees, and charges on your purchases are yours to pay, except where we must collect and remit them.

Plutonium is digital content with no DRM. It needs an active account in good standing and an internet connection, and it works wherever Fluxer is available: web, desktop, and mobile. Features, compatibility, billing period, and price are shown before you buy.

Subscriptions renew automatically until you cancel in your account settings. Cancellation takes effect at the end of the current paid period, and you keep access until then. Unused time is not refunded unless these terms or the law say otherwise.

You keep the price that applied when you started or last changed an active, continuously renewing subscription in good standing, apart from expired temporary discounts. If you change plans, or resubscribe after cancelling or lapsing, the price then offered applies and is shown before you confirm. We may apply reductions or discounts at our discretion.

4.2 Refunds

You can request a self-service refund for any Plutonium purchase, including subscriptions and gifts, from the billing history in your account settings within 3 days of payment. These refunds are processed automatically, and one is available per rolling 30-day period. A refunded subscription ends immediately, and a refunded gift may be withdrawn from its recipient, who may be notified.

For billing errors, unauthorised charges, or exceptional circumstances outside the self-service window, use the support route on our company information page. None of this reduces any mandatory right you have to a refund, remedy, or withdrawal under applicable law.

4.3 EU and EEA withdrawal right

If you are a consumer in the EU or EEA, you have 14 days to withdraw from a distance purchase of digital content, without giving a reason, under the Consumer Rights Directive (2011/83/EU). Plutonium is supplied immediately, so before each purchase we ask for your express consent to begin supply during the withdrawal period and your acknowledgement that the right of withdrawal is then lost under Article 16(m) of that Directive, as amended by Directive (EU) 2019/2161, and we confirm both on a durable medium. Without that consent, acknowledgement, and confirmation, the statutory right remains.

To exercise it, contact the support route on our company information page within the 14 days. We refund a valid withdrawal without undue delay and no later than 14 days after you tell us of your decision, using the same payment method unless you expressly agree otherwise. This affects only the withdrawal right for immediately supplied digital content, not your other non-waivable consumer rights.

4.4 Failed payments and disputes

If a payment fails, we may retry it a reasonable number of times, charge a backup method you have added, and suspend or downgrade paid features until payment succeeds. You remain responsible for unpaid amounts, and any fees your bank charges for failed payments or disputes are between you and the bank.

You can always dispute a charge through your bank or payment provider. While a dispute is reviewed, related purchases or premium access may be restricted, and we may ask for information to investigate. Fraudulent or bad-faith payment disputes may lead to enforcement action, but a genuine dispute about an incorrect or unauthorised charge never will.

5. Privacy and third parties

Our privacy policy explains what data we process, why, who receives it, how long we keep it, and your rights, and it controls where these terms conflict with it on personal data. We do not sell personal data, and we do not train AI models on your content.

End-to-end encryption for voice and video calls is in development, designed so that only the participants hold the keys, and is not yet available; until it ships and applies to your call, nothing on Fluxer is end-to-end encrypted. Messages and stored files are likewise not end-to-end encrypted today, and optional end-to-end encryption is planned for Personal Notes, direct messages, and group DMs.

Fluxer relies on third parties for hosting, payments, communications, security, and embedded content, as the privacy policy describes. Third-party services have their own terms and privacy policies, and we are not responsible for their content, availability, or practices. When you interact directly with third-party content, for example by playing an embedded YouTube video, that provider may receive information straight from your device under its own terms.

6. Moderation, termination, and your own account choices

6.1 Disabling or deleting your account

You can disable or delete your account in settings at any time. Disabling signs you out everywhere without deleting anything, and signing back in reactivates the account.

Deletion starts a 14-day grace period, and signing back in during it cancels the deletion. After the grace period, the account is deleted according to the retention periods in the privacy policy. Messages you already shared with other people may stay visible unless you delete them first or choose message deletion when closing the account.

Accounts with no sign-ins or other meaningful activity for 2 years may be scheduled for deletion, with advance notice to the registered email address. Details, including current criteria and timelines, are in our account deletion guide.

6.2 Enforcement by Fluxer

We may remove or restrict content, features, Communities, or accounts when we reasonably believe these terms, the community guidelines, or the law have been broken, or when action is necessary for security, service integrity, payment protection, or legal compliance.

We normally use proportionate measures and give advance warning before suspending or terminating an account, unless the breach is severe, poses immediate risk, involves illegal activity, or the law prohibits notice.

If we apply a measure to your content, Community, or account, you receive a clear and specific statement of reasons: what we did, the rule or legal ground, the facts relied on, whether automated means were used, and how to challenge it, including the out-of-court route for EU users.

Appeals go through the route on our company information page, as described in the community guidelines. If a review shows a measure should not have been applied, we reverse it promptly and put right any paid benefit that was affected.

7. Disclaimers and liability

Fluxer is maintained with care but provided on an "as is" and "as available" basis. To the extent the law permits, we do not promise uninterrupted availability, perfect security, error-free operation, permanent storage, or delivery of every message. This does not limit our responsibility for problems that are our fault, and it does not excuse our negligence, wilful misconduct, or failure to meet the obligations we have taken on in these terms and our privacy policy.

To the maximum extent the law permits, Fluxer is not liable for indirect, incidental, consequential, special, or punitive loss, or for lost profits, revenue, goodwill, or data. Where liability can lawfully be limited, our total aggregate liability for all claims connected with Fluxer or these terms is limited to the greater of EUR 100 or the amount you paid Fluxer in the 12 months before the event giving rise to the claim.

No limitation applies where the law prohibits it, including liability that cannot be excluded for gross negligence, wilful misconduct, or death or personal injury caused by negligence. If you are a consumer, the mandatory protections of the country where you live take priority over this section.

If your use of Fluxer or your content causes a third party to bring a claim against Fluxer, you agree to cooperate with us and, where the law permits, to bear the reasonable costs and damages directly caused by your actions. This does not apply to loss caused by our own breach, negligence, or misconduct, and it applies to consumers only to the extent mandatory law allows.

8. Disputes and governing law

If something goes wrong, contact us first through the support route on our company information page, and we will work with you in good faith to resolve it informally within 30 days.

Swedish law governs these terms. If you are a consumer in the EU or EEA, that choice does not deprive you of the protection of the mandatory consumer law of the country where you live. Subject to consumer rights and other mandatory jurisdiction rules, disputes go to the courts of Stockholm, Sweden, which have exclusive jurisdiction, though either party may instead bring an individual claim in a competent small-claims court, and consumers keep any right to bring proceedings in their home courts.

These terms require no arbitration and waive no right to take part in a class action, collective action, representative proceeding, or other collective remedy available under applicable law. EU consumers can also refer eligible disputes to a certified out-of-court dispute settlement body, as described in Section 10.

9. Changes, communications, and sanctions

9.1 Changes to these terms

We may update these terms when the service, the law, or our business changes. Every update is published with its effective date and recorded in our changelog.

A change is material when it is adverse to you. That means it removes or reduces a right or benefit you currently have, imposes a new obligation or restriction on you, increases what you pay for something you already have, or otherwise leaves you worse off than under the previous version. Material changes take effect no earlier than 30 days after we notify you by email, in the app, or both, together with an explanation of what changed, so that before they apply you can review them, export your data, and delete your account. A material change may take effect sooner only where the law requires it, and we then notify you as soon as we reasonably can and explain why. Where it is genuinely unclear whether a change is adverse, we treat it as material.

Changes that are neutral or in your favour take effect when published and are recorded in the changelog. The community guidelines and privacy policy are updated under the equivalent change provisions they each contain. Continuing to use Fluxer after a change takes effect means you accept the updated terms.

9.2 Account communications

By keeping an account, you agree to receive the communications needed to operate it, including security alerts, payment receipts, enforcement decisions, and material policy notices. Marketing and promotional messages are separate and optional, and unsubscribing from them never affects required service communications.

Your account email address is our main way to verify your identity, so write from it where you can. Extra verification may be required before we discuss or change an account, and if you cannot use that address we will look for another reasonable way to confirm who you are, though recovery is not always possible. Fluxer will never ask for your password or full card number by email. Official contact details and email domains are on our company information page.

9.3 Export controls and sanctions

You must comply with applicable export control and sanctions law, and you must not use, provide, export, or re-export Fluxer in violation of it. We may restrict or terminate access where reasonably necessary for compliance, and if you are unsure how these laws apply to you, seek your own legal advice.

10. EU Digital Services Act and UK Online Safety Act

Fluxer Platform AB is established in Sweden and provides an intermediary service subject to the EU Digital Services Act (Regulation (EU) 2022/2065) where it applies. Authorities, the European Commission, the European Board for Digital Services, and users can reach us through the routes on our company information page, in English or Swedish. Because Fluxer is established in the EU, no separate legal representative is required under Article 13.

Appeals against moderation decisions are free of charge, reviewed by qualified people rather than automation alone, and decided without undue delay. If a complaint shows that content is not illegal and does not violate these terms or our guidelines, the decision is reversed without undue delay. If you are in the EU, you can also refer an eligible moderation dispute to a certified out-of-court dispute settlement body under DSA Article 21, and we engage with any certified body you select in good faith. Reports from trusted flaggers designated under DSA Article 22 receive priority, through the legal route on our company information page.

We meet the obligations that apply to us concerning orders from authorities, including under the Terrorist Content Online Regulation. As a micro enterprise we are currently exempt from the transparency reporting duty in DSA Article 15, and we plan to publish voluntary reports on our website as Fluxer grows, covering the preceding calendar year: moderation activity, action types, automated tools, complaints and outcomes, and orders from authorities and our responses.

Our safety measures, moderation practices, and transparency work are designed to meet our obligations under the UK Online Safety Act 2023 for user-to-user services accessible in the United Kingdom, including the illegal content duties in Ofcom's codes of practice. The required risk assessments and children's access assessments are in progress, and this section will be updated as that work moves forward.

11. General terms

If a provision of these terms is invalid or unenforceable, it is adjusted only as far as necessary to make it enforceable, or removed if adjustment is not possible, and the rest stays in force. These terms, the privacy policy, and the community guidelines are the entire agreement for ordinary use of Fluxer and supersede earlier agreements on the same subject, subject to any separate written agreement that expressly replaces part of them.

Not enforcing a term is not a waiver, and a waiver counts only in writing, signed by an authorised representative. You may not transfer your rights or obligations under these terms without our prior written consent, and any attempt to do so is void. We may transfer ours as part of a merger, acquisition, or sale of substantially all our assets, provided the recipient agrees to be bound by these terms.

Neither party is responsible for failure caused by events beyond reasonable control, such as natural disasters, pandemics, war, government action, power or telecommunications failures, or internet disruption, and each must make reasonable efforts to mitigate and resume performance. This does not excuse payment obligations or anything the law does not allow to be excused.

These terms are written in English. Where a translation is provided for convenience, the English version controls to the extent the law permits.

12. Contact

These terms are entered into with Fluxer Platform AB, organisation number 559537-3993, c/o Embassy House, Östgötagatan 12, 116 25 Stockholm, Sweden. Every contact route, including support, privacy, copyright, appeals, and legal, is on our company information page.