Your date of birth helps us keep your account secure and apply age-based features correctly. Because of that, it can't be edited directly in the app. If something is wrong and you need it updated, our support team can help.
What you'll need
When you contact support, please have:
- A valid government-issued ID so we can verify your identity
- The correct date of birth you want on your account
- A short explanation of why it needs to be changed (for example, a typo during sign-up)
How to contact support
- Email us at support@fluxer.app from the email address linked to your Fluxer account.
- Use the subject line: Date of birth change request.
- In the email, include:
- The correct date of birth
- Why the current date of birth is wrong
- A clear photo of your government-issued ID as an attachment
After you send your request
- Our support team will review your request, usually within 24–48 hours.
- We may ask for additional details if something is unclear.
- Once everything is verified, we'll update the date of birth on your account.
- You'll get a confirmation email when the change is complete.
Most requests are fully processed within 2–3 business days.
Things to know
- Limited changes: For security reasons, we generally allow only one date of birth change per account.
- Age requirements: If the new date of birth changes your eligibility for certain features, your access may be updated to match.
- ID handling: Any ID you send is handled securely and deleted after the verification process is complete.
Age-restricted features
Changing your date of birth may affect access to:
- Age-restricted channels and communities
- Certain platform features
- Content filters and safety settings