Trust & Safety Specialist

Trust & Safety Specialist

Fluxer is an open-source chat app for text, voice, and communities, built for people who want a chat product that respects their time and data. The company is based in Sweden, and our employees and contractors work remotely across countries. We are a small team, so people are expected to own their work, communicate clearly, and stay close to the users affected by their decisions. The code is public, so you can read how the product is built before you apply.

What this role is

Trust and safety at Fluxer covers casework, policy, tooling, escalation paths, appeals, pattern recognition, and enough product understanding to notice when a safety problem is also a design problem. The work can be heavy. You will see abusive behavior, urgent reports, and situations where the facts are incomplete. We take that seriously, and we say more about it below. The right person brings steady judgement, clear writing, firm boundaries, and care for the people using Fluxer.

This role involves regular exposure to distressing material, including illegal content and other exploitative, violent, or hateful things people report to us. We do provide the wellbeing support, rotation, and boundaries that make it sustainable to do well over time, and we would rather tell you now than have you find out in week two.

What you would actually be doing

• Investigating reports of abuse, harassment, spam, scams, illegal content, and policy violations
• Making proportionate enforcement decisions, from warnings and removals to restrictions, suspensions, and bans, with clear reasoning behind each one
• Running notice-and-action and writing the statements of reasons we owe users under the Digital Services Act (Articles 16 and 17), and handling internal complaints under Article 20
• Handling appeals with clarity and respect, including the ones where the answer is still no
• Removing illegal content once it is reported, preserving what needs preserving, and handing it to legal and, where the law requires, to the relevant authorities
• Acting on removal orders that arrive from competent authorities, including the one-hour clock under the Terrorist Content Online Regulation
• Identifying repeat abuse patterns and turning them into policy fixes, better review tooling, or changes to the app
• Updating policies and internal guidance as real cases reveal where the current rules are vague, outdated, or incorrect
• Escalating urgent cases, such as credible threats or imminent harm, to legal and, where required, to authorities
• Documenting decisions well enough that someone reviewing the case six months from now can follow your reasoning without having to find you
• Working with engineering on safety tooling, the report queue, and audit trails that hold up when someone reviews a decision later

What makes someone good at this

• You have worked in trust & safety, content moderation, abuse operations, or policy operations
• You understand how online abuse works on messaging and community platforms
• You make consistent, fair decisions when the clock is ticking and the facts are incomplete
• You write clearly, for users, for teammates, and in case notes
• You have emotional resilience and clear boundaries around distressing content
• You notice the small details that decide whether a decision is correct or merely close
• You are comfortable in moderation tools, ticketing systems, queues, or investigation workflows

Other things we would be glad to see

• A background at a messaging, social, or creator app or service
• Familiarity with EU platform regulation, especially the DSA and how its notice-and-action, appeals, and transparency duties work in practice
• An understanding of how the reporting and escalation of illegal content works once something has been flagged
• Pattern recognition across reports, behaviour, and abuse signals
• Additional languages beyond English, which help with reports, appeals, and abuse patterns in more contexts

Who you would work with

You would work closely with legal and privacy on illegal content, law-enforcement process, and unsettled policy questions; with engineering on tooling and the report queue; and with support and the community lead, who often see early signals. It is a small team, which means your reasoning is visible and your judgement carries weight.